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Quick answers to common RareTCG questions about products, delivery, payments, returns, store visits, collections and Click & Collect.
How do you source your products?
RareTCG sources trading card products through established suppliers and checks condition before listing. Sealed products are sold in factory-sealed condition unless a listing clearly states otherwise.
Can you guarantee good pulls from sealed products?
No. Trading card products contain randomised contents. Unless expressly stated otherwise, RareTCG cannot guarantee a particular card, rarity, pull rate, number of hits, card value, grade, print quality or centering.
Can I return an opened sealed product?
If you want to exercise a qualifying online cancellation right, sealed collectable products should be kept factory sealed and unopened. Opening or altering factory packaging can reduce the product's value and may affect the refund amount where the law permits a deduction for diminished value. This does not affect your statutory rights if an item is faulty, damaged or not as described. Please see our Refund Policy for the full terms.
What should I do if my order arrives damaged?
Contact support@raretcg.co.uk promptly with your order number and clear photos of the outer packaging, inner packaging and affected item. Damaged, faulty or incorrectly supplied products follow the appropriate customer-support and statutory-remedy process.
Do you offer Click & Collect?
Yes, when local pickup is shown at checkout. Please place your order online and wait until you receive confirmation that it is ready before visiting the Liverpool store. Bring your order confirmation when collecting.
Do you ship internationally?
No. RareTCG currently ships online orders within the United Kingdom only. International shipping is not currently available through our online checkout.
How long does delivery take?
In-stock orders are normally processed within 1 business day. Standard UK delivery normally takes 3–5 business days after dispatch, so customers should generally allow around 4–6 business days from placing an in-stock order.
How can I contact customer service?
Email support@raretcg.co.uk or call +44 7474 808322. For order-related enquiries, include your order number and a clear description of what you need help with.
Do you have a physical retail store and what are the opening hours?
Yes. RareTCG is inside Aram Supermarket at Hughes House, 101 London Road, Liverpool, L3 8JA. We are open Monday and Wednesday to Sunday from 11:00am to 9:00pm. We are closed on Tuesday.
Does RareTCG buy Pokémon cards or collections from customers?
Yes. RareTCG buys Pokémon singles, graded cards or slabs, sealed products and full collections. Small lots and larger collections are welcome. You can submit a collection for valuation online or arrange to visit the Liverpool store.
Can I sell my old Pokémon cards or collection in person?
Yes. You can bring a collection to the RareTCG store in Liverpool for an in-person valuation. For larger collections, contact us before travelling so we can advise on the best way to submit them. If you are travelling from Liverpool Lime Street, use the Get Directions link on our store information page for the current route to 101 London Road.
What payment methods do you accept?
Available payment methods are shown at checkout. RareTCG supports Shop Pay, Apple Pay and Google Pay, and our storefront displays Visa, Mastercard and PayPal. Any additional card or payment options available for your order will appear at checkout.
Do you offer free shipping?
Yes. Standard UK shipping is free on orders of £60 or more. Standard UK shipping costs £2.99 for orders below £60.
Do you offer express shipping?
No separate express shipping service is currently configured. RareTCG currently offers Standard Shipping for online orders.
Can I change the delivery address on my order?
Contact support@raretcg.co.uk as soon as possible and include your order number. We will try to help, but an address change cannot be guaranteed after the order has started processing, has been packed or has been dispatched.
Do you have active discount codes or promotions?
RareTCG may run promotions or issue discount codes from time to time. Current public offers are shown on the website or in the relevant RareTCG promotion. If a code is required, enter it at checkout and review the conditions attached to that offer. We do not guarantee that a permanent public discount code is always active.
Do you offer bulk or wholesale orders?
RareTCG does not advertise a standing wholesale programme. Bulk or trade enquiries can be considered case by case depending on stock availability. Email support@raretcg.co.uk with the products and quantities you need; pricing and allocation are not guaranteed.
How do pre-orders and Coming Soon products work?
Pre-order availability, estimated release information and product-specific terms are shown on the relevant product page. Products marked Coming Soon are not necessarily open for pre-order. Where a notification option is available, you can use it to be alerted when the product becomes available.