Terms of Service

Last updated: 15 October 2026

Welcome to RareTCG.

These Terms of Service ("Terms") govern your use of our website, purchases made through our online store and related services provided by RareTCG.

Please read these Terms carefully before placing an order.

By using our website or purchasing from RareTCG, you agree to the applicable Terms. Nothing in these Terms affects any statutory consumer rights that cannot lawfully be excluded or restricted.

1. About RareTCG

RareTCG is operated by RARETCG LTD, a private limited company registered in England and Wales.

Company details:

• Registered company name: RARETCG LTD

• Company number: 16751555

• Registered office: 101–103 London Road, Liverpool, England, L3 8JA, United Kingdom

• Website: https://raretcg.co.uk

Trading and customer support address:

RareTCG
Hughes House
101 London Road
Liverpool
L3 8JA
United Kingdom

RareTCG is located inside Aram Supermarket.

Contact information:

• Email: support@raretcg.co.uk

• Phone: +44 7474 808322

In these Terms, "RareTCG", "we", "us" and "our" refer to RARETCG LTD. "You" and "your" refer to customers and website visitors.

2. Scope of These Terms

These Terms apply to:

• Your access to and use of our website.

• Purchases through our online store.

• Pre-orders and other purchase options made available through the website.

• Click & Collect orders.

• Purchases made directly from RareTCG where these Terms are provided or incorporated.

• Customer accounts, promotions and related services.

Our Shipping Policy, Refund & Returns Policy and applicable purchase-option terms provide additional information relevant to your order.

Our Privacy Policy explains how personal information is handled.

Where a product or promotion has specific terms, those terms apply in addition to these Terms. Any inconsistency will be interpreted consistently with applicable law and mandatory consumer protections.

3. Our Products

RareTCG specialises in trading-card games, collectables and related merchandise, including:

• Factory-sealed trading-card products.

• Booster packs, boxes and bundles.

• Elite Trainer Boxes and collection boxes.

• Trading-card singles.

• Professionally graded cards and slabs.

• Trading-card accessories and storage products.

• Figures, toys and other collectables.

• Pre-order and upcoming-release products.

• Other products made available through our store.

Product ranges and availability may change without notice.

A product displayed on the website is not necessarily available for immediate dispatch. Its availability status and any special purchase conditions should be shown on the relevant product page.

4. Product Descriptions and Information

We take reasonable care to provide accurate product titles, descriptions, images, specifications and other relevant information.

Customers should review product details carefully before purchasing, including the product's language, edition, condition, quantity and contents.

Product photographs may be representative unless the listing clearly identifies the exact item being sold.

Packaging artwork, language markings and other presentation details may vary between manufacturer production runs where such variations do not materially change the product described.

Where a particular version, condition, language, promotional marking or edition is expressly specified, we will supply goods that conform to the contractual description.

Nothing in this section permits us to supply materially different goods without your agreement or restricts your statutory rights.

5. Collector Condition and Packaging

Trading-card products and collectables are particularly sensitive to physical condition.

Factory-sealed products may occasionally have minor manufacturing, distribution or outer-packaging imperfections, including light scuffing, small dents, corner wear or shrink-wrap variations.

We take reasonable care when sourcing, inspecting, storing and packing products.

However, unless expressly stated in the listing, we do not guarantee that external packaging will be flawless or suitable for professional grading.

Where packaging condition is particularly important to your purchasing decision, we recommend contacting us before ordering.

Product condition representations made in a listing form part of the product description and must be accurate.

Customers retain all applicable statutory rights if goods are faulty, damaged, materially misdescribed or otherwise fail to conform to the contract.

6. Randomised Trading-Card Products

Trading-card booster packs, booster boxes, tins, collection boxes and other sealed products may contain randomised cards or collectables.

Unless expressly stated otherwise in the product listing:

• We do not guarantee specific cards, characters, rarities or pull rates.

• We do not guarantee any minimum resale or market value for randomised contents.

• We do not guarantee that particular cards will achieve a specific professional grading result.

• Results obtained from opening a product may differ between individual units, boxes, cases and production runs.

Any manufacturer-stated contents or guarantees will be described accurately where applicable.

An unfavourable pull, disappointing resale value or change in market prices does not, by itself, establish that a product is faulty or misdescribed.

This does not affect statutory remedies where the supplied goods fail to conform to the contract.

7. Prices, Taxes and Charges

Prices are displayed in pounds sterling (GBP), unless otherwise stated.

The price payable is the price agreed at the time the order is accepted, subject to any lawful correction or agreed adjustment.

Applicable delivery fees and other mandatory charges will be disclosed before you complete checkout.

Prices and taxes will be handled in accordance with applicable law and the information provided at checkout.

We may change advertised prices, promotional offers and future selling prices without notice, but such changes will not retrospectively alter an accepted order without your agreement.

Collectable product prices may fluctuate due to supply, demand, rarity, product releases and secondary-market conditions.

A later increase or decrease in market value does not change the price agreed for an accepted order or independently create an entitlement to a refund or price adjustment.

8. Pricing and Listing Errors

We take reasonable care to maintain accurate product listings and pricing.

Occasionally, genuine technical, typographical, inventory or administrative errors may occur.

If an error is identified before an order is accepted, we may:

• Correct the affected listing.

• Contact you to explain the error.

• Offer the opportunity to proceed on corrected terms.

• Decline the order and return any payment already collected.

We will not charge an increased price without your agreement.

If an error is discovered after a legally binding contract has been formed, the circumstances will be handled according to applicable contract and consumer law. We do not claim an unrestricted right to cancel an accepted order solely because a pricing error occurred.

9. Placing and Accepting Orders

To place an order, select the products you wish to purchase and complete the checkout process.

Before submitting your order, you should review your selected products, quantities, prices, delivery method, delivery details and total charges.

Completing checkout constitutes an offer to purchase the selected products.

After checkout, we normally send an automated order acknowledgement confirming that your order has been received.

An automated acknowledgement does not necessarily constitute contractual acceptance.

For standard orders, acceptance will normally occur when we confirm dispatch or confirm that an order is ready for collection, unless we have expressly accepted it earlier.

For pre-orders, acceptance may occur earlier where we expressly confirm that a pre-order or allocation has been accepted.

If we have not accepted your offer, you may withdraw it and receive the return of any payment taken.

We may decline an order for a legitimate reason, including genuine stock unavailability, a material listing error, failed payment authorisation, suspected fraud or inability to fulfil a lawful delivery request.

If we decline an order after collecting payment, we will refund the affected payment without undue delay.

10. Stock Availability

We aim to maintain accurate stock information across our website and physical retail operations.

However, stock levels may occasionally change before online inventory is updated, particularly during busy periods or popular product launches.

Adding an item to your shopping cart does not reserve that item.

Stock is not guaranteed solely because an order has been submitted or a payment authorised.

If an item becomes unavailable, we will contact you and explain the available options.

We will not substitute a materially different product without your agreement.

Where an order cannot be fulfilled, we will provide a refund or other appropriate remedy in accordance with applicable law.

11. Pre-Orders and Upcoming Releases

RareTCG may offer products for pre-order before their official release or expected availability date.

11.1 Payment

Unless clearly stated otherwise, pre-orders require full payment at checkout.

Placing a pre-order does not create a subscription or recurring payment arrangement.

11.2 Availability and Allocation

Pre-order fulfilment may depend on manufacturer production, distributor allocations, transport arrangements and stock received from suppliers.

We take reasonable steps to obtain the quantities necessary to fulfil accepted pre-orders.

However, anticipated supplier allocations are not a guarantee of final stock availability unless we have expressly confirmed an allocation.

11.3 Release Dates and Delivery

Any release date or dispatch estimate will be identified as an estimate unless expressly agreed as a firm delivery commitment.

Release dates may change due to manufacturer or distributor decisions.

We will communicate material delays where reasonably practicable.

Any agreed delivery period, and the customer's rights if that period is not met, remain subject to applicable law.

11.4 Cancellations

Customers may request cancellation before dispatch.

Where statutory cancellation rights apply, those rights remain available regardless of a product's pre-order status.

If a supplier allocation is reduced or cancelled and we cannot fulfil an accepted order, we will offer the appropriate options, including a refund where required by law.

11.5 Combined Orders

Orders containing both in-stock and pre-order products will normally be dispatched when the complete order is ready, unless alternative arrangements have been agreed.

Where we arrange separate shipments, no additional delivery charge will be imposed without your agreement.

12. Purchase Limits and Fair Availability

We may apply reasonable quantity restrictions to certain products where demand is high or stock is limited.

Any applicable purchase limit should be disclosed before checkout.

We may review orders that appear to exceed clearly communicated limits or involve suspected fraudulent attempts to bypass purchase restrictions.

If an order is declined or adjusted before acceptance, any corresponding payment will be refunded.

These measures are intended to support fair availability and protect customers and store operations.

13. Payments

Available payment methods are shown at checkout.

Payments may be processed through Shopify and authorised third-party payment providers.

Payment must be authorised before an order can be fulfilled.

Where payment is captured before contractual acceptance, it will be returned if the order is declined.

If a payment is declined, reversed or legitimately flagged for security review, fulfilment may be delayed while the issue is resolved.

RareTCG does not normally receive or store complete payment-card details.

14. Shipping and Delivery

Our Shipping Policy provides information about delivery options, charges, order processing and estimated timeframes.

Customers must provide accurate and complete delivery information.

We will take reasonable steps to dispatch orders within the timeframe communicated at purchase.

Unless a different delivery period has been agreed, consumer orders are subject to the applicable statutory delivery requirements.

Estimated delivery times are not guaranteed delivery commitments unless expressly agreed.

Risk of loss or damage generally remains with RareTCG until the goods come into the physical possession of the customer or a person nominated by the customer, subject to applicable statutory exceptions.

If an order is lost or damaged before risk passes to the customer, we will provide the remedy required by law.

International orders, where available, may be subject to local customs duties, import taxes or carrier handling charges. Applicable arrangements should be reviewed before purchase.

15. Click & Collect

Where available at checkout, customers may choose to collect an order from our designated trading location.

Please wait for confirmation that the order is ready before visiting.

Collection may require reasonable verification of the order number and the identity of the person collecting.

If another person will collect an order on your behalf, please contact us in advance.

The customer or their authorised collector should inspect the external condition of the products during collection where reasonably possible.

Acceptance of a parcel or failure to identify a problem at collection does not remove statutory rights relating to faulty or misdescribed goods.

An order concluded online remains a distance contract for the purposes of applicable cancellation rights merely because the goods are subsequently collected in person.

16. Cancellations, Returns and Refunds

Our Refund & Returns Policy explains the procedures applicable to cancellations, returns and refunds.

RareTCG does not offer a general discretionary change-of-mind return scheme beyond the rights required by law.

For qualifying distance purchases, consumers generally have the statutory right to cancel without giving a reason from contract formation until 14 days after receiving the goods, subject to applicable exceptions.

Customers exercising that right must communicate their decision within the applicable cancellation period and generally return the goods within a further 14 days.

Any refund, including applicable standard delivery charges, will be processed according to statutory requirements.

Customers may be responsible for the direct cost of a qualifying change-of-mind return where that responsibility was properly disclosed before purchase.

Sealed products and diminished value

Opening, removing, damaging or altering factory seals, shrink wrap, booster packs or other collectable packaging may significantly reduce a product's value.

Where a customer handles goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, a lawful deduction may be made for any resulting reduction in value.

Opening a factory-sealed trading-card product does not, by itself, create a blanket exclusion from statutory cancellation rights.

This provision does not restrict rights relating to faulty or misdescribed goods.

17. Faulty, Damaged or Incorrect Products

We are legally required to supply goods that conform to the contract.

If goods arrive faulty, materially damaged, incorrect or not as described, please contact our customer support team.

We may request reasonable information, including photographs or details of the issue, to help investigate the matter.

Customers are encouraged to report delivery problems promptly, but a delay in reporting does not automatically remove statutory consumer rights.

Where a fault or lack of conformity is established, we will provide the appropriate remedy under applicable law.

Depending on the circumstances, this may include a refund, replacement, repair or price reduction.

Nothing in our policies restricts the remedies available under the Consumer Rights Act 2015.

18. Promotions, Discounts and Rewards

RareTCG may offer promotional pricing, discount codes, loyalty rewards, giveaways or other special offers.

Promotions may be subject to specific eligibility requirements, purchase conditions, expiry dates or product exclusions.

Any material restrictions will be communicated as part of the relevant promotion.

Discount combinations and redemption conditions will be determined by the terms of the offer and the checkout rules disclosed to customers.

Discounts cannot normally be applied retrospectively unless an offer expressly provides otherwise.

Any Price Match Promise, loyalty programme or promotional giveaway is governed by its separately published terms.

We may correct genuine promotional errors and may withdraw or modify future promotions in accordance with applicable law.

19. Gift Cards

Where gift cards are offered, the applicable purchase and redemption terms will be disclosed at the time of purchase.

Gift-card balances, expiry conditions and restrictions will be subject to the terms communicated when the card was purchased and applicable law.

Gift cards should be kept secure and treated as valuable payment credentials.

Customers experiencing a problem with a gift card should contact us for assistance.

20. Customer Accounts

Customers may have the option to create a RareTCG customer account.

You are responsible for providing accurate account information, keeping your login credentials secure and notifying us promptly of suspected unauthorised access.

We may take proportionate steps to restrict or suspend access where reasonably necessary to prevent fraud, protect security or investigate serious misuse.

Account restrictions do not remove any existing contractual obligations or statutory consumer rights.

21. Reviews and Customer Content

Customers may be able to submit reviews, comments, photographs or other content through the website or associated services.

Submitted content must be lawful and must not infringe another person's rights.

We may moderate or remove content that is unlawful, fraudulent, abusive, irrelevant spam or otherwise breaches these Terms, subject to applicable law.

We do not permit fabricated customer reviews or misleading representations of customer experiences.

Genuine negative reviews will not be removed merely because they criticise RareTCG.

By submitting content, you confirm that you have the necessary rights to provide it and permit us to display and process it for the purposes described when it is submitted.

22. Acceptable Website Use

You must not use our website to:

• Engage in unlawful or fraudulent activity.

• Attempt unauthorised access to systems or data.

• Introduce malicious code or interfere with website security.

• Impersonate another person or provide fraudulent details.

• Disrupt website availability or normal business operations.

• Misuse customer accounts or payment systems.

• Copy or extract protected materials in breach of applicable rights.

We may take reasonable and lawful steps to protect our systems, customers and business against misuse.

23. Intellectual Property

The RareTCG name, original branding, website content, photographs, graphics, original product descriptions and other original materials are owned by RARETCG LTD or used under appropriate rights or licences.

These materials may not be reproduced, republished or commercially exploited without permission, except where permitted by law.

Third-party trading-card names, trademarks, logos, characters, artwork and intellectual-property rights remain the property of their respective owners.

References to third-party products do not necessarily imply an official affiliation, sponsorship or endorsement.

24. Third-Party Services

Our website may use or link to third-party providers, including Shopify, payment processors, delivery services and external platforms.

Some third-party services are governed by their own terms and privacy notices.

We are not responsible for independent third-party website content that we do not control.

This does not exclude our responsibility for obligations owed to customers in connection with orders placed with RareTCG.

25. Website Availability

We aim to provide a reliable and accessible shopping experience.

However, website access may occasionally be interrupted by maintenance, technical problems, provider outages or circumstances beyond our reasonable control.

We may update, maintain or improve our website and its features over time.

Temporary website interruptions do not remove our obligations under existing accepted orders or applicable law.

26. Our Responsibility to Customers

We are responsible for losses that are a foreseeable result of our breach of contract or failure to exercise reasonable care and skill, in accordance with applicable law.

We do not exclude or restrict liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breaches of statutory consumer rights where liability cannot lawfully be excluded.

• Any other liability that cannot lawfully be limited.

Where products are purchased wholly or mainly for business purposes, different statutory and contractual rules may apply.

27. Events Outside Our Reasonable Control

Events outside our reasonable control may affect our ability to perform certain obligations.

Examples include severe weather, major transport disruption, strikes, natural disasters, significant service-provider outages, government restrictions and other exceptional circumstances.

We will take reasonable steps to minimise disruption and communicate material order-related delays where appropriate.

This section does not remove any statutory right to cancel, terminate a contract or obtain a refund where the law provides such a right.

28. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data-protection legislation.

The Privacy Policy explains how personal information is collected, used, shared, protected and retained, together with relevant customer rights.

Information about cookies and similar technologies is also provided through our privacy-related notices and website controls.

29. Changes to These Terms

We may update these Terms when necessary to reflect changes in business operations, website functionality or legal requirements.

The latest version will be published on this page with an updated revision date.

Any changes will generally apply prospectively.

The Terms governing an accepted order are normally those applicable when the contract was formed, together with any changes subsequently agreed between the parties.

We will not retrospectively remove contractual rights or statutory protections through an update to these Terms.

30. Severability

If a provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will apply only to the extent permitted by law.

The remaining provisions will continue to apply so far as they can lawfully operate.

31. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections that apply in the circumstances.

Customers who live elsewhere in the United Kingdom retain any mandatory legal protections and applicable rights to bring proceedings in the courts available to them.

Where applicable law provides additional mandatory consumer protections to customers in another jurisdiction, those protections are not excluded by this clause.

If a dispute arises, we encourage customers to contact our support team first so that we can investigate and seek a suitable resolution.

Nothing in these Terms prevents a customer from exercising a legal right or pursuing an available statutory remedy.

32. Contact Us

For questions about these Terms, products, orders, deliveries, cancellations or customer support, contact:

RareTCG — RARETCG LTD

Company number: 16751555

Email: support@raretcg.co.uk
Phone: +44 7474 808322

Trading and customer support address:

RareTCG
Hughes House
101 London Road
Liverpool
L3 8JA
United Kingdom

Registered office:

RARETCG LTD
101–103 London Road
Liverpool
England
L3 8JA
United Kingdom

Website: https://raretcg.co.uk

Nothing in these Terms of Service excludes, limits or restricts any statutory consumer rights that cannot lawfully be excluded or restricted.