Refund policy

Last updated: 23 September 2026

Thank you for shopping with RareTCG.

RareTCG does not offer voluntary refunds, returns or exchanges beyond those required by applicable UK consumer law.

Trading-card products are condition-sensitive collectables and sealed products can lose significant value once packaging, shrink wrap, seals or packs are opened, damaged or altered.

Nothing in this policy limits or excludes any statutory right that cannot lawfully be excluded or restricted.

1. No Voluntary Change-of-Mind Returns

Except where UK law gives you a statutory right to cancel or return an order, all sales are final.

RareTCG does not operate a discretionary change-of-mind, unwanted-item, buyer-remorse, market-price-change or goodwill return scheme.

We do not guarantee exchanges, store credit or substitutions after a sale has been completed.

2. Qualifying Online Orders

Consumers who conclude a qualifying contract online may have a statutory right to cancel the order without giving a reason.

Where that right applies, you must notify RareTCG within 14 days after the day you receive the goods.

After notifying us, you must return the goods within a further 14 days.

Contact:

support@raretcg.co.uk

Please provide your order number and identify the goods you wish to return.

A statutory cancellation right does not give a customer an unrestricted right to use, open or handle a product beyond what is reasonably necessary to establish its nature, characteristics and condition.

3. Sealed TCG Products

This section applies to products including:

• booster packs;
• booster boxes;
• Elite Trainer Boxes;
• collection boxes;
• tins;
• bundles;
• sealed decks; and
• other factory-sealed trading-card products.

If you may wish to return a qualifying online purchase, do not open, remove, cut, tear, loosen, replace or otherwise interfere with factory shrink wrap, seals, stickers, tear strips, perforations, tamper-evident packaging or internal packs.

Opening or damaging factory packaging can materially reduce the value of a collectable product.

Where a product has been handled beyond what is reasonably necessary for inspection, RareTCG may reduce the refund to reflect the resulting loss in value where permitted by law.

For opened sealed TCG products, that reduction may be substantial.

This does not restrict statutory remedies where the product was genuinely faulty, not as described or otherwise non-conforming when supplied.

4. Opened Packs and Randomised Contents

Trading-card products contain randomised contents.

Unless RareTCG or the manufacturer has expressly guaranteed otherwise, we do not guarantee:

• a particular card;
• rarity;
• pull rate;
• number of hits;
• Master Ball or equivalent reverse;
• SR, SAR, BWR or equivalent rarity;
• box-level collation;
• resale value; or
• any particular combination of cards.

Unusual, disappointing or unexpected pull results do not by themselves establish that a product was tampered with, counterfeit, defective or not factory sealed.

If you believe a sealed TCG product may be faulty, tampered with, counterfeit or otherwise non-conforming, you should stop opening or using the product and contact RareTCG promptly.

Please retain:

• the product box;
• original shrink wrap;
• all seals and packaging;
• every pack wrapper;
• all cards and contents;
• inserts; and
• photographs or other relevant evidence.

RareTCG reserves the right to physically inspect the product and supporting evidence before determining the appropriate remedy.

5. Exact Product Supplied

Any returned item must be the exact item originally supplied by RareTCG.

RareTCG may compare a returned product with reasonably available records and evidence, including:

• fulfilment records;
• photographs;
• manufacturer markings;
• labels;
• seal characteristics;
• packaging characteristics;
• condition records;
• collection records; and
• other relevant evidence.

A substituted box, different card, different slab, altered product or item not originally supplied by RareTCG will not be treated as a valid return.

Where RareTCG reasonably suspects substitution, tampering, fraud or abuse of the return process, the refund may be paused while the matter is investigated and we may take appropriate lawful action.

6. Singles and Graded Cards

Trading-card singles and graded cards are highly condition-sensitive.

Any qualifying return must contain the exact card or slab supplied.

Included protective materials should also be returned where applicable.

Post-supply changes including scratches, dents, whitening, creases, surface damage, fingerprints, cracked slabs, damaged labels, removed protective films or altered seals may cause diminished value.

Where handling beyond reasonable inspection reduces the item’s value, the refund may be reduced accordingly where permitted by law.

A fall or increase in a card’s market value after purchase is not a product fault and does not create a right to a refund.

7. In-Store Purchases

RareTCG does not accept change-of-mind returns, refunds or exchanges for purchases concluded and paid for in person at our Liverpool store.

Where customers are given an opportunity to inspect condition-sensitive products before buying them, they should do so before completing the purchase.

This does not affect statutory rights where goods are faulty, not as described or otherwise non-conforming.

8. Click & Collect

The applicable rights depend on how the contract was concluded.

If an order was concluded and paid for online, applicable statutory distance-selling rights may continue to apply even if the customer later collects and inspects the goods at our Liverpool store.

If a product is merely reserved online and the purchase and payment are completed in store, there is no automatic statutory change-of-mind return right.

Where a customer inspects products during collection, RareTCG may retain a record of that inspection and of any replacements or substitutions agreed before handover.

Inspection at collection does not remove any statutory right that applies.

9. Faulty, Damaged, Incorrect or Not-as-Described Goods

If you believe goods supplied by RareTCG were:

• faulty;
• damaged on arrival;
• incorrect;
• counterfeit;
• not as described; or
• otherwise non-conforming,

contact:

support@raretcg.co.uk

Please provide your order number, an explanation of the issue and appropriate supporting evidence.

Where relevant, this may include photographs taken before opening and photographs of:

• the product;
• outer packaging;
• shrink wrap;
• seals;
• tear strips;
• manufacturer markings;
• internal packaging; and
• pack wrappers.

Where possible, visible transit damage should be reported within 48 hours so that we can investigate the delivery and carrier handling promptly.

Reporting after 48 hours does not remove statutory rights.

RareTCG may require the product and associated packaging to be returned for inspection before determining the appropriate remedy.

Where goods are established to be non-conforming, RareTCG will provide the remedy required by applicable UK consumer law.

10. Packaging and Manufacturing Variations

TCG products pass through manufacturers and distributors before reaching RareTCG.

Minor variations or imperfections can occur, including:

• light scuffing;
• small dents;
• slight corner wear;
• shrink-wrap variation;
• print variation;
• minor perforation differences; and
• packaging differences between manufacturing runs.

Such differences do not by themselves establish that a product is defective, counterfeit or tampered with.

Collectors for whom pristine packaging is essential should contact RareTCG before ordering or inspect products before completing an in-store purchase where possible.

11. Cancelling Before Dispatch

Contact RareTCG immediately if you wish to cancel an online order before dispatch:

support@raretcg.co.uk

Where a statutory right to cancel applies, it will be honoured.

If an order has already entered fulfilment or has been dispatched, the applicable return procedure may need to be followed.

12. Returning Goods

Customers must contact RareTCG before returning products so that the appropriate return instructions can be provided.

Unless otherwise agreed, returns should be sent to:

RareTCG
Hughes House
101 London Road
Liverpool
L3 8JA
United Kingdom

RareTCG is located inside Aram Supermarket.

Returned goods must be securely packaged.

We strongly recommend using an adequately insured tracked service and retaining proof of postage.

13. Return Shipping Costs

For a statutory online change-of-mind return, the customer is responsible for the direct cost of returning the goods unless RareTCG has agreed otherwise or applicable law requires RareTCG to pay those costs.

Where goods are established to be faulty, incorrect, damaged on arrival, not as described or otherwise non-conforming, RareTCG will meet reasonable return costs where legally required.

14. Inspection and Refund Approval

All returned goods are subject to verification and inspection.

Accepting a return request, receiving a parcel or providing return instructions does not mean RareTCG has accepted that a refund is due or accepted any allegation made concerning the product.

Where permitted by law, RareTCG may withhold reimbursement until the goods have been received back or evidence has been provided that they have been returned.

Where inspection identifies:

• handling beyond reasonable inspection;
• missing contents;
• post-supply damage;
• altered packaging;
• tampering;
• substitution; or
• another issue affecting value or return eligibility,

the refund may be reduced or the return rejected to the extent permitted by law.

Where a refund is legally due, it will be issued within the applicable statutory timeframe, normally to the original payment method.

For qualifying online cancellations, reimbursement of the original delivery charge is limited to the least expensive standard delivery method offered for the order. Additional premium or express delivery charges are not refundable beyond that amount unless required by law.

15. Exchanges and Store Credit

RareTCG does not provide a general right to an exchange or store credit.

Where a statutory remedy applies, RareTCG will provide the remedy required by law.

Any additional goodwill remedy offered by RareTCG in an individual case is discretionary and does not create an entitlement to the same treatment in future cases.

16. Proof of Purchase

RareTCG may require reasonable evidence that the goods were purchased from us.

This may include:

• an order confirmation;
• order number;
• receipt; or
• another reasonable record of purchase.

17. Business Purchases

This policy is primarily written for customers purchasing as consumers.

Where products are bought wholly or mainly for business purposes, consumer cancellation rights may not apply and different contractual and statutory rules may apply.

18. Contact

RareTCG
Operated by HAWANA LTD
Company number: 16751555

Email: support@raretcg.co.uk
Phone: +44 7474 808322

Trading address:
Hughes House
101 London Road
Liverpool
L3 8JA
United Kingdom

RareTCG is located inside Aram Supermarket.