Refund policy

Refund and Returns Policy

Last updated: June 4, 2026

Thank you for shopping with RareTCG.

We sell authentic trading-card products, including sealed products, singles, graded cards, accessories, and collector items.

Because trading-card products can be vulnerable to tampering, swapping, resealing, condition disputes, and authenticity abuse, all returned items are inspected carefully.

This policy explains how returns, refunds, cancellations, and exchanges are handled.

Nothing in this policy affects your statutory rights.

1. Change-of-Mind Returns for Online Orders

If you are a consumer purchasing online, you normally have the right to cancel your order without giving a reason.

You must notify us within 14 days of receiving your goods.

After notifying us, you must return the goods within 14 days, unless we agree otherwise.

To request a return, contact:

support@raretcg.co.uk

Please include your order number and the item you wish to return.

Returned items should be:

  • returned with all included items, packaging, accessories, labels, and protective materials;

  • packaged securely to prevent damage in transit;

  • accompanied by proof of purchase; and

  • returned in the same condition as far as reasonably possible.

You may inspect an item in the same way that you would reasonably inspect it in a physical shop.

If an item has been handled beyond what is reasonably necessary to inspect it, or if its value has been reduced by opening, use, damage, alteration, missing packaging, or tampering, we may reduce the refund amount where permitted by law.

2. Products That Have Been Opened or Unsealed

Trading-card products can lose substantial value once opened or unsealed.

This includes:

  • booster packs;

  • booster boxes;

  • Elite Trainer Boxes;

  • collection boxes;

  • sealed decks;

  • tins;

  • blister packs;

  • graded-card protective packaging;

  • single-card protective packaging; and

  • other sealed collector products.

If a product is returned after it has been opened, unsealed, altered, used, or handled beyond what is reasonably necessary to inspect it, we may reduce the refund amount to reflect the reduction in value where permitted by law.

In some cases, an opened product may have little or no resale value.

This section applies to change-of-mind returns. It does not remove your statutory rights if an item is faulty, damaged, counterfeit, or not as described.

3. Items That Cannot Be Returned for Change of Mind

The following items may not be eligible for a change-of-mind return where an applicable legal exception applies:

  • personalised or custom-made products;

  • digital products after supply has begun, where applicable;

  • gift cards, where applicable; and

  • any other products excluded from cancellation rights by applicable law.

Sale and clearance items are not automatically excluded from statutory rights.

If you are unsure whether an item can be returned, contact us before opening, altering, or using it.

4. Sealed Products and Pull Rates

Trading-card products contain randomised contents.

We do not provide refunds or exchanges solely because of:

  • poor pulls;

  • duplicate cards;

  • missing chase cards;

  • card rarity;

  • card value;

  • market-price changes;

  • personal preference after opening the product;

  • card centering;

  • print lines;

  • whitening;

  • manufacturer collation issues; or

  • factory characteristics inside an otherwise correctly supplied sealed product.

This does not remove any statutory rights you may have if a product is faulty, damaged, counterfeit, or not as described.

5. Singles and Graded Cards

For raw single cards, condition is based on a reasonable visual inspection before sale.

Minor differences of opinion can occur regarding:

  • corners;

  • edges;

  • surface condition;

  • centering;

  • whitening;

  • scratches;

  • print lines; and

  • other minor condition characteristics.

For graded cards, the displayed grade is assigned by the grading company shown on the product listing. We do not guarantee that another grading company or a future regrade will produce the same result.

If a single card or graded card is returned, it must be packaged securely and returned with its original protective materials where reasonably possible.

We may investigate and reduce or refuse a refund where permitted by law if the returned card, slab, label, sleeve, seal, packaging, or protection has been swapped, altered, damaged, replaced, or tampered with.

Nothing in this section affects your rights where an item is faulty, damaged, counterfeit, or not as described.

6. Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, is faulty, or is not the item you ordered, contact us as soon as possible at:

support@raretcg.co.uk

Where possible, please contact us within 48 hours of delivery. Prompt reporting helps us investigate the issue and, where appropriate, raise a claim with the carrier.

Contacting us after this period does not remove any statutory rights you may have.

Please include:

  • your order number;

  • clear photos of the outer packaging;

  • clear photos of the internal packaging;

  • clear photos or video of the affected item; and

  • a short explanation of the issue.

Please keep all packaging until the issue has been resolved, as it may be required for a carrier investigation.

Where an item is faulty, damaged, or incorrect, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a refund, replacement, repair, or exchange.

7. Return Approval and Instructions

Please contact us before sending any item back.

To request a return, contact:

support@raretcg.co.uk

If your return is accepted, we will provide instructions explaining how and where to send the item.

Items sent back without prior contact may take longer to process and may not be accepted where the return does not meet the requirements of this policy or applicable law.

Return address:

Aram Supermarket — RareTCG Section
101–103 London Road
Liverpool
L3 8JA
United Kingdom

8. Return Shipping Costs

For change-of-mind returns, the customer is normally responsible for return shipping costs.

We recommend using a tracked and insured shipping service. You remain responsible for packaging the item securely and returning it safely.

If a return is required because an item is faulty, damaged, incorrect, or not as described, we will handle reasonable return costs in accordance with applicable law.

9. Inspection of Returned Items

All returned items are inspected before a refund is completed.

Where permitted by law, we may reduce or refuse a refund if:

  • the item has been used or handled beyond what is reasonably necessary to inspect it;

  • the item has been damaged after delivery;

  • packaging, seals, labels, accessories, or protective materials are missing;

  • the item has been swapped, altered, resealed, or tampered with;

  • the returned item does not match the item originally sent;

  • the return is incomplete; or

  • there is reasonable evidence of fraud or abuse.

We may use reasonable evidence such as:

  • order records;

  • product photographs;

  • packaging records;

  • parcel weights;

  • serial numbers;

  • card identifiers;

  • condition records; and

  • carrier information.

10. Refund Amounts and Timing

When a change-of-mind cancellation is accepted, eligible refunds will be made to the original payment method.

Where required by law, the refund will include the cost of the least expensive standard delivery option offered at checkout.

If you selected a more expensive delivery option, such as express shipping, the additional cost may not be refundable.

For change-of-mind returns, refunds are normally processed within 14 days of:

  • receiving the returned item; or

  • receiving evidence that the item has been sent back,

whichever occurs first, where applicable.

Your bank or payment provider may take additional time to display the funds after we issue the refund.

If you believe that an approved refund has not arrived, contact:

support@raretcg.co.uk

11. Order Cancellations Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible at:

support@raretcg.co.uk

We will try to process your request before the parcel is dispatched.

If the order has already been dispatched, you may need to follow the return process after delivery.

Nothing in this section removes any cancellation rights you may have under applicable law.

12. Available to Order Products

Some products on our website are marked:

Available to Order

These products are available through our supplier network but are not currently held in our warehouse.

Once you place your order, we source the item from our supplier and dispatch it to you as soon as it arrives with us.

The typical estimated delivery time is:

2–3 weeks

An Available to Order product is not automatically exempt from consumer cancellation or refund rights solely because we source it from a supplier after checkout.

If you wish to cancel an Available-to-Order item before dispatch, contact us promptly at:

support@raretcg.co.uk

If an unexpected supplier issue means that we cannot fulfil your order, we will contact you and provide an appropriate resolution, including a refund where required.

13. Orders Containing Different Product Types

If your order contains both:

  • products currently held in our warehouse; and

  • products marked Available to Order,

your complete order will usually be dispatched together once all items are ready.

For faster delivery of in-stock products, please place them in a separate order.

In some cases, we may offer or arrange a split shipment. Additional shipping costs will not be charged unless agreed with you in advance.

14. Exchanges

We do not guarantee exchanges.

Where an exchange is appropriate, it will depend on:

  • product availability;

  • the condition of the returned product;

  • the reason for the return; and

  • your statutory rights.

For some change-of-mind returns, placing a new order after the original return has been reviewed may be the fastest option.

15. Fraud Prevention and Abuse

RareTCG reserves the right to investigate and, where permitted by law, refuse returns, refunds, exchanges, or future orders where we reasonably suspect:

  • product swapping;

  • resealing;

  • tampering;

  • false damage claims;

  • chargeback abuse;

  • return abuse;

  • fraudulent activity;

  • misuse of buyer-protection systems; or

  • attempts to return counterfeit or different items.

Where appropriate, suspected fraud may be reported to payment providers, delivery carriers, platforms, fraud-prevention services, or relevant authorities.

Nothing in this section affects legitimate statutory rights.

16. Contact Us

For return, refund, or cancellation questions, contact:

RareTCG
Email: support@raretcg.co.uk
Address: 101–103 London Road, Liverpool, L3 8JA, United Kingdom