Privacy policy

Last updated: May 25, 2026

RareTCG operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience for trading card products and related accessories. RareTCG is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, create an account, contact us, or otherwise interact with RareTCG.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with RareTCG, where you live, and the services you use, we may collect or process the following types of personal information:

  • Contact details, such as your name, billing address, shipping address, email address, and phone number.
  • Order and transaction information, such as products viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Payment-related information, such as payment method, payment confirmation, billing details, and transaction details. Payment card details are processed securely by our payment providers and Shopify.
  • Account information, such as username, password, preferences, settings, and saved account details.
  • Customer support information, including messages, requests, and information you provide when contacting us.
  • Device and usage information, such as IP address, browser type, device type, network connection, pages visited, interactions with the website, and cookie-related data.
  • Marketing and preference information, such as your communication preferences, cookie consent choices, and interactions with promotional content.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, subscribe to emails, or otherwise provide information.
  • Automatically through our website, including through cookies, pixels, analytics tools, and similar technologies.
  • From Shopify and service providers, who help us operate the store, process payments, fulfill orders, provide analytics, prevent fraud, and improve our services.
  • From partners or third parties, where permitted by applicable law, such as marketing, advertising, analytics, fraud prevention, or delivery partners.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to operate our store, process orders, accept payments, arrange shipping or collection, manage returns and exchanges, provide customer support, maintain your account, remember your preferences, and improve your shopping experience.

Order Fulfillment and Customer Support

We use your information to confirm purchases, send order updates, provide delivery or pickup information, respond to customer service requests, and resolve issues related to your order.

Marketing and Advertising

Where permitted by law and based on your consent where required, we may use your information to send promotional emails, show relevant advertisements, measure campaign performance, and improve our marketing. You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

Cookies, Analytics, and Personalization

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our store, improve performance, and support marketing or analytics where permitted.

We use a cookie consent tool to allow visitors to accept, decline, or manage cookie preferences where required by law. You can update your cookie preferences using the cookie preferences option available on our website.

Security and Fraud Prevention

We use personal information to protect our store, customers, and services, including detecting, investigating, and preventing fraud, abuse, unauthorized access, malicious activity, and other security risks.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, resolve disputes, and protect the rights, safety, and property of RareTCG, our customers, and others.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary for legitimate business, operational, legal, or compliance purposes, including:

  • Shopify, which hosts and powers our online store.
  • Payment processors, to securely process payments.
  • Shipping and fulfillment providers, to deliver orders or support collection.
  • IT, hosting, analytics, and security providers, to operate and protect our website.
  • Customer support and communication providers, to help us respond to inquiries.
  • Marketing and advertising partners, where permitted by law and based on your consent where required.
  • Professional advisors, such as legal, accounting, or compliance advisors.
  • Authorities or legal parties, where required by law, legal process, or to protect our rights.

We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide, support, and improve the services used by our store.

Information you provide through our store may be transmitted to and processed by Shopify and other service providers, including in countries outside your country of residence.

Shopify may also process personal information for its own purposes where it provides enhanced features, security, analytics, or services connected to Shopify’s platform. In those cases, Shopify may be responsible for responding to certain privacy rights requests related to its own processing.

To learn more about how Shopify processes personal information, you can visit Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Cookies and Similar Technologies

Cookies are small files placed on your device that help websites function, remember preferences, improve performance, and support analytics or advertising.

We may use the following types of cookies:

  • Essential cookies, required for the website and checkout to function.
  • Performance and analytics cookies, used to understand website usage and improve our store.
  • Functional cookies, used to remember preferences and improve your experience.
  • Marketing cookies, used to support advertising, retargeting, and promotional measurement where permitted.

Where required by law, non-essential cookies are only used after you give consent. You can manage your cookie preferences through the cookie banner or preference center on our website.

You may also be able to control cookies through your browser settings. Blocking some cookies may affect website functionality.

Third-Party Websites and Links

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

If you visit a third-party website, you should review its privacy policy and terms before providing personal information.

Children’s Data

Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us using the details below and we will take appropriate steps to delete the information where required.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

Security and Retention

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • The right to access or know what personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information.
  • The right to request a copy of your personal information.
  • The right to object to or restrict certain processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to opt out of certain marketing communications.
  • The right to opt out of certain targeted advertising or data sharing where applicable.

These rights are not absolute and may be subject to limitations under applicable law.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before responding to your request.

You can also learn more about privacy rights related to Shopify’s processing by visiting:

https://privacy.shopify.com/en

Marketing Communications

If you subscribe to our marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in the email.

Even if you opt out of marketing emails, we may still send you non-marketing messages, such as order confirmations, shipping updates, account notices, customer service replies, and legal notices.

International Transfers

We may transfer, store, and process personal information outside the country where you live.

Where required, we rely on recognized legal mechanisms for international data transfers, such as adequacy decisions, Standard Contractual Clauses, or equivalent safeguards under applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us first using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For EEA residents, you can contact your local supervisory authority. For UK residents, you may contact the Information Commissioner’s Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date and post the updated version on our website.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, you can contact us at:

RareTCG
Email: support@raretcg.co.uk
Address: London Road, Liverpool, England, L3 8JA, United Kingdom

For the purposes of applicable data protection laws, RareTCG is the data controller of your personal information.