Shipping policy
Last updated: 18 June 2026
Thank you for shopping with RareTCG.
This Shipping Policy explains how we process, pack, dispatch and deliver orders placed through our online store.
SECTION 1 — ORDER PROCESSING
Products shown as in stock are normally processed within 1 business day after payment has been confirmed.
Business days are Monday to Friday, excluding UK bank holidays.
During busy periods, major product launches, sales or public holidays, processing may occasionally take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
SECTION 2 — UK SHIPPING RATES
For orders delivered within the United Kingdom:
Standard Shipping: £2.99 for orders below £200
Free Standard Shipping: available for orders of £200 or more
The applicable shipping options and charges will be shown at checkout before you complete your order.
SECTION 3 — UK DELIVERY ESTIMATES
For stocked products delivered within the United Kingdom:
Orders are normally processed within 1 business day.
Standard delivery usually takes 3–5 business days after dispatch.
Customers should normally allow approximately 4–6 business days from placing an order for delivery.
These delivery timeframes are estimates rather than guarantees.
Delivery times may vary because of carrier performance, public holidays, severe weather, local disruptions or circumstances outside our reasonable control. Where available, an estimated delivery date may also be shown at checkout.
SECTION 4 — INTERNATIONAL SHIPPING
RareTCG primarily ships within the United Kingdom.
International shipping may be available to selected destinations where shown at checkout.
International shipping options, charges and estimated delivery times depend on the destination country and the selected delivery service. The applicable options will be shown at checkout before you complete your order.
International delivery times may vary because of customs processing, local postal services, public holidays, carrier delays and local disruptions.
SECTION 5 — CUSTOMS, DUTIES AND IMPORT CHARGES
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees or other charges applied by the destination country.
These charges are not controlled by RareTCG and may be collected by a customs authority, carrier or local postal service before delivery.
If a parcel is returned because required import charges were not paid, we will contact you after the parcel has been returned to us. Any reshipment or refund will be handled in accordance with applicable law and may take account of costs reasonably incurred.
SECTION 6 — ORDER TRACKING
Where tracking is included with the selected delivery service, tracking information will be sent by email after your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after the parcel has been collected.
SECTION 7 — PACKAGING AND PROTECTION
RareTCG handles trading-card products with care.
Orders are packed using suitable protective materials for the product type. These may include sleeves, top loaders, team bags, cardboard protection, bubble wrap, protective mailers and boxes where appropriate.
Although we take care when packing orders, sealed products and collector items may occasionally have minor manufacturing or outer-packaging imperfections. If the condition of external packaging is especially important to you, please contact us before ordering and we will advise where possible.
Nothing in this section affects your statutory rights where an item is faulty, damaged or not as described.
SECTION 8 — INCORRECT DELIVERY INFORMATION
Customers are responsible for entering accurate delivery details at checkout.
Please check your address carefully before placing your order. If you notice an error, contact us as soon as possible at:
We will try to help, but we cannot guarantee that delivery details can be changed after an order has started processing or has been dispatched.
If a parcel is returned because incorrect or incomplete delivery information was provided, we will contact you to arrange an appropriate resolution. Additional shipping charges may apply where lawful and reasonable.
SECTION 9 — FAILED DELIVERY ATTEMPTS AND RETURNED PARCELS
A parcel may be returned to us if delivery cannot be completed because of failed delivery attempts, refusal of delivery, failure to collect the parcel from a collection point or unpaid import charges.
Once the parcel has been returned to us, we will contact you to arrange an appropriate resolution. This may include reshipment or a refund where applicable. Additional shipping charges may apply where lawful and reasonable.
SECTION 10 — DELAYED OR MISSING ORDERS
If your order appears delayed or has not arrived within the expected delivery window, contact us at:
Please include your order number so that we can investigate.
RareTCG remains responsible for your order until it has been delivered to you or to a person nominated by you. Where necessary, we will work with the carrier to investigate a missing parcel and provide an appropriate resolution, such as a replacement where available or a refund where required.
SECTION 11 — DAMAGED ORDERS
If your parcel arrives damaged, contact us as soon as possible at:
Where possible, please contact us within 48 hours of delivery. Prompt reporting helps us assess the issue and raise a carrier claim where appropriate. Reporting the issue after this period does not remove any statutory rights you may have.
Please include:
Order number
Clear photographs of the outer packaging
Clear photographs of the affected item
Clear photographs of any internal packaging
A short description of the issue
Please keep the packaging until the issue has been resolved, as it may be needed as evidence.
SECTION 12 — MISSING OR INCORRECT ITEMS
If your order is missing an item or you receive the wrong product, contact us as soon as possible at:
Please include your order number and photographs of the items received. We will investigate and provide an appropriate resolution.
SECTION 13 — LOCAL COLLECTION
Where available at checkout, customers may choose to collect their order from our Liverpool trading location.
Please wait until you receive confirmation that your order is ready before visiting the store.
Collection address:
RareTCG
Hughes House
101 London Road
Liverpool
L3 8JA
United Kingdom
RareTCG is located inside Aram Supermarket.
When collecting an order, you may be asked to show your order-confirmation email and provide the name used for the order. If someone else will collect the order on your behalf, please contact us in advance.
SECTION 14 — SPLIT SHIPMENTS
In some cases, we may dispatch an order in more than one parcel.
Where this happens, you may receive separate tracking details for each shipment. You will not be charged additional shipping costs unless this has been agreed with you in advance.
SECTION 15 — SHIPPING RESTRICTIONS
We reserve the right to restrict or cancel delivery to certain destinations where shipping is not reasonably available, where a carrier restriction applies or where there is a genuine operational or security concern.
If we cannot fulfil your order, we will contact you and provide an appropriate resolution.
SECTION 16 — YOUR STATUTORY RIGHTS
Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer law.
SECTION 17 — CONTACT US
For questions about shipping, delivery, collection or your order status, contact:
RareTCG
Operated by HAWANA LTD
Company number: 16751555
Email: support@raretcg.co.uk
Phone: +44 7474 808322
Trading address: RareTCG, Hughes House, 101 London Road, Liverpool, L3 8JA, United Kingdom
RareTCG is located inside Aram Supermarket.